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Module Overview

If you think about it, most of what we deal with in law enforcement revolve around some type of conflict.  Therefore, conflict management becomes a key component of accomplishing the law enforcement mission, whether there are external conflicts (outside the organization), or internal conflicts (within the organization). This module addresses conflict management and introduces students to techniques, processes and other solutions to address conflict.

Module Objectives

Upon successful completion of this module student should be able to:

  • Understand the four (4) maxims of conflict management.
  • Understand the three (3) types of conflict (felt, perceived, and real).
  • Understand the path of restoration.

The Minnesota Sheriffs’ Association is a continuing education sponsor as approved by the Board of Peace Officer Standards and Training. This course, Conflict Management 09053-0450, has been approved by the POST Board for continuing education credit. Peace officers who successfully complete this course will receive two (2) hours of continuing education.

This course is approved for two (2) hours under the mandated category of Conflict Management and Mediation.  It covers learning objectives 1, 2 , 3 and 4.