ICLD 3.10 Leadership and Customer Service
Module Overview This module introduces the concept of leadership as it relates to customer service both internally and externally. The instructor discusses the importance of developing leadership skills and providing exemplary customer service traits in all that you do. This is so significant to law enforcement because our customers are the citizens that we are sworn to serve and unlike customers in the commercial world they have to rely on law enforcement to provide excellent services regardless of the circumstances. Leadership sets the tone for how these services will be performed.
Module Objectives Upon successful completion of this module students should be able to:
- Understand the relationship between effective leadership and excellent customer service.
- Identify “The Four Agreements” to Personal Freedom and their relationship to effective interaction.
- Understand the components of developing initiative.
The Minnesota Sheriffs’ Association is a continuing education sponsor as approved by the Board of Peace Officer Standards and Training. This course, Leadership and Customer Service 09053-0467, has been approved by the POST Board for continuing education credit. Peace officers who successfully complete this course will receive two (2) hours of continuing education.
This course is approved for one (1) hour under the mandated category of Conflict Management and Mediation. It covers learning objective 2.